Level 9 · Part 4

Written agreements, records and disputes

A short written record protects both sides. Keep it simple and keep it safe.

Memory fades and people disagree. A written record of what was agreed, even a short one, makes deals clearer and disputes rarer.

• Write down the parties, the product, quantity, quality, delivery, price, payment and what happens if something goes wrong.
• Use plain words and make sure both sides read and understand the same language.
• Both sides should keep a copy. A message exchange can also serve as a record if both sides confirm it.
• Keep delivery notes, receipts and payment records together by buyer and by date.
• If a deal is large, long-term, involves land, credit or an exclusive arrangement, ask for advice before you sign. A cooperative, a trade group, the relevant authority or a legal adviser may help.

If there is a dispute

1. Stay calm and check your records first.
2. Speak to the other side directly and try to understand their view.
3. If that fails, involve a trusted third party, such as a group leader, an elder, a cooperative or a local mediator.
4. Use formal channels only if needed, and ask what rules and options exist in your country.

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